If the pair you received is a size less or bigger we are happy to exchange them for you.
Since we provide free initial shipping we will work together on this, you will send the pair back to us at your cost and we will send it back to you at our cost.
If not sure about your size please email us at [email protected] to chat with our team members.
We are however working hard every day to enhance our sizing chart to make it easy to find the perfect size.
This process is capped at 5 working days to make sure you get your Vellies back as soon as possible.
We will be fully responsible for all shipping costs if you ordered solely based on our team member's direct recommendation. (Our team members ability to recommend the right size depends on the correct information being supplied by you)
We use genuine Bovine leather, that is sustainably sourced for all our products.
The benefits of Bovine leather on shoes are endless
- Wears out nicely
- The uppers last longer
- I t gets softer everytime you wear it
We are using a streamlined process to make the vellies that allow us to be able to re-sole them without a hassle. We provide this service free of charge* you just have to bring the Vellies to us and cover the direct material costs.
Ps we only provide re-soling to Vellies manufactured by vellies ville.
Yes we have a service and partnerships around the country that helps us serve the people in need of shoes while we reduce waste and our imprint. You can send your old pairs to
163 Myburgh Street, Capital Park, South Africa
Please note the pair must be in a conditiona thats presentable.
Yes, we can make an order urgently, please kindly contact us with your required design, quantity, and due date before ordering.
Yes you can pay for your order at checkers,
1. Choose payfast at checkout.
2. Select S-code and then place your order.
3. You will receive the code and reference to us at checker via your email.
5. We will be notified once you pay so we can using your order.
Yes, Vellies Ville is a Level 1 BBEE supplier and we are looking to work with you.
Email us the design your team would like, the company logo you want to brand on the design, and the quantity required for a quotation.
We make handmade shoes that your team and company will be proud of.
Our lead time is 14 working days (Excluding public holidays and weekends) to make plus 2 - 3 days courier.
If we fail to deliver on time,
1. If it's 3 days we will give you a 15% discount on your next order.
2. If it's 5 days we will give you a 30% discount on your next order.
3. If it's 10 days we will give you 20% of your order value in cash via ewallet