How do i place a custom order?

Kindly send us the picture or the name of the required design and the specifications thereof to hello@velliesville.co.za 

How long does it take to get my order?

We make all our vellies per order and Our current lead time around 30 working days for most designs and 1-2 days to courier nationwide.

Do you keep stock?

All our vellies are made to order. Due to a high number of different designs, materials and colors we do not keep stock of all the designs at a time but we do however keep some of the popular styles and colors in stock.

Do you make urgent orders?

Yes we do make urgent pairs. We take urgent orders from Sunday to Tuesday The lead time for the urgent orders is 4 – 8 working days or less depending on the request. For urgent orders kindly email us on hello@velliesville.co.za before ordering.

Complaints

We strive and try our very best from the team at the workshop to the final sales reps that you get in touch with. If however you are not entirely satisfied or if your order was handled wrongly. Please email us all complaints to hello@velliesville.co.za

What if my size doesn’t fit?

We have a very flexible returns policy and we happily exchange any vellie should it be one size big or one size small! Please also refer to our returns and exchange policy for full information.

Must ladies take a size less when ordering?

Yes ladies must take a size less when ordering our vellies, but we recommend that they check the descriptions on the product pages.

Do you ship nationwide

We ship nationwide on a 2-4 day delivery ETA at the price of R99,00

What if am not happy with my order

If for some reason you are not entirely satisfied with your order. Please kindly contact us via email at hello@velliesville.co.za