Frequently Asked Questions

Shopping Information

What Shipping Methods Are Available?

We have various shipping methods available, Our main one is uAfrica (They ship to your door and the shipping price is calculated at checkout, it depends mainly on where you are based) We also use Aramex stoor to door services for R99.00, which delivers to your door overnight. We are also open to any option that will be convenient for you, contact us.

How Long Will It Take To Get My Package?

We make your Vellies on order with a lead time of 15 working days. We will keep you posted during the process and you can track your order here

Do You Ship Internationally?

Yes, we now ship anywhere in the world select international on checkout, should your country not be listed, please kindly reach out to us

Can i collect physically?

Yes, we do offer curbside pickup in the Pretoria Area, please select local pickup on checkout.

Payment Information

What Payment Methods Are Accepted?

We accept any debit/credit card local/international. Our payments are powered by Yoco.

Is Buying On-Line Safe?

Yes, your payment details are never stored on our site or on our payment processor. We have a 100% order delivery rate. Should you have an issue with your order please reach out to us

Why do you offer us to pay a deposit instead of full amount?

We are showing our clients that we stand with them in everything we do, Essentially because we make our shoes per order. It’s not entirely fair to take the full amount on order while you wait alone. Allowing you to pay a 60% deposit is our statement to say, “We are there waiting with you”

Orders and Returns

How do I place an Order?

You can place an order officially by selecting the design you want and paying online. Or alternatively, you can order via our WhatsApp and pay via invoice/payment request. An order will be recognised as official once the 60% deposit has been paid to us.

Do I need an account to place an order?

Yes, you will need to create an account with us, to be able to place an order. Here at Vellies Ville, we are valuing connections now more than ever and this will enable us to make sure your relationship with us is as smooth as silk.

Who should I to contact if I have any queries?

You can contact us directly by email should you have any queries. Please kindly include your order number if it’s relating to your order.

How Can I Cancel Or Change My Order?

Once the order is placed, you will have 24 hours to cancel the order, after which you will not be able to cancel but you will be able to change your order anyrtime subject to extra waiting time as we will need to start the process allover again.

How Do I Track My Order?

We have made it easier to track your order. Should you have an issue with using the tracking page or if you have an unplanned emergency with your order, please contact us directly by email.

How Can I Return a Product?

We have put a lot of thought and process into how we make our products to ensure the best quality at all times. However should you receive a faulty product or a damaged product, we take full responsibility and you can reach out to us directly by email